FAQ
My account
HOW TO CREATE A SERGE BLANCO ACCOUNT?
To get started, click on "My Account" at the top right of our site's homepage, or click here
We will ask you for some information such as your full name, an email address for login, your date of birth, etc... Most of this information is only necessary for the delivery of your orders.
In the next step, you will be able to fill in the "Address Book" section (shipping and billing address). Once you have saved this information, you will then be able to place your first order.
We will ask you for some information such as your full name, an email address for login, your date of birth, etc... Most of this information is only necessary for the delivery of your orders.
In the next step, you will be able to fill in the "Address Book" section (shipping and billing address). Once you have saved this information, you will then be able to place your first order.
I CAN'T LOG IN TO MY SERGE BLANCO ACCOUNT
To get started, click on "My Account" at the top right of our site's homepage, or click here
We will ask you for some information such as your full name, an email address for login, your date of birth, etc... Most of this information is only necessary for the delivery of your orders.
In the next step, you will be able to fill in the "Address Book" section (shipping and billing address). Once you have saved this information, you will then be able to place your first order.
We will ask you for some information such as your full name, an email address for login, your date of birth, etc... Most of this information is only necessary for the delivery of your orders.
In the next step, you will be able to fill in the "Address Book" section (shipping and billing address). Once you have saved this information, you will then be able to place your first order.
HOW TO CHANGE MY ACCOUNT INFORMATION
To get started, click on "My Account" at the top right of our site's homepage, or click here
We will ask you for some information such as your full name, an email address for login, your date of birth, etc... Most of this information is only necessary for the delivery of your orders.
In the next step, you will be able to fill in the "Address Book" section (shipping and billing address). Once you have saved this information, you will then be able to place your first order.
We will ask you for some information such as your full name, an email address for login, your date of birth, etc... Most of this information is only necessary for the delivery of your orders.
In the next step, you will be able to fill in the "Address Book" section (shipping and billing address). Once you have saved this information, you will then be able to place your first order.
HOW TO SUBSCRIBE TO OUR NEWSLETTER?
To get started, click on "My Account" at the top right of our site's homepage, or click here
We will ask you for some information such as your full name, an email address for login, your date of birth, etc... Most of this information is only necessary for the delivery of your orders.
In the next step, you will be able to fill in the "Address Book" section (shipping and billing address). Once you have saved this information, you will then be able to place your first order.
We will ask you for some information such as your full name, an email address for login, your date of birth, etc... Most of this information is only necessary for the delivery of your orders.
In the next step, you will be able to fill in the "Address Book" section (shipping and billing address). Once you have saved this information, you will then be able to place your first order.
HOW TO UNSUBSCRIBE FROM THE NEWSLETTER?
To get started, click on "My Account" at the top right of our site's homepage, or click here
We will ask you for some information such as your full name, an email address for login, your date of birth, etc... Most of this information is only necessary for the delivery of your orders.
In the next step, you will be able to fill in the "Address Book" section (shipping and billing address). Once you have saved this information, you will then be able to place your first order.
We will ask you for some information such as your full name, an email address for login, your date of birth, etc... Most of this information is only necessary for the delivery of your orders.
In the next step, you will be able to fill in the "Address Book" section (shipping and billing address). Once you have saved this information, you will then be able to place your first order.
ORDER & DELIVERY
COMMENT SUIVRE MA COMMANDE ?
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PAYMENT
Question about payment
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PROMOS & GIFT CARD
Question about: PROMOS & GIFT CARD
Pour appliquer un code de réduction à votre commande :
- Rendez-vous sur la page "Panier".
- À droite, dans le champ "Codes de Réduction", collez votre code exactement tel qu’il vous a été donné (sans espace).
- Cliquez sur le bouton "Valider".
Avant de finaliser votre achat, assurez-vous que la réduction a bien été appliquée en vérifiant le montant total de votre commande. Si vous rencontrez un message d'erreur lors de l'utilisation de votre code promo, n’hésitez pas à contacter notre Service Client pour obtenir de l’aide.
- Rendez-vous sur la page "Panier".
- À droite, dans le champ "Codes de Réduction", collez votre code exactement tel qu’il vous a été donné (sans espace).
- Cliquez sur le bouton "Valider".
Avant de finaliser votre achat, assurez-vous que la réduction a bien été appliquée en vérifiant le montant total de votre commande. Si vous rencontrez un message d'erreur lors de l'utilisation de votre code promo, n’hésitez pas à contacter notre Service Client pour obtenir de l’aide.