FAQ
My account
HOW TO CREATE A SERGE BLANCO ACCOUNT?
To get started, click on “My Account” at the top right of the home page.
You will then just need to provide some information, such as your full name, a login email address, and your phone number. This information mainly allows us to guarantee the proper management and delivery of your orders.
You can also opt for a quick connection using your Facebook, Google, or Apple account.
You will then just need to provide some information, such as your full name, a login email address, and your phone number. This information mainly allows us to guarantee the proper management and delivery of your orders.
You can also opt for a quick connection using your Facebook, Google, or Apple account.
I CAN'T LOG IN TO MY SERGE BLANCO ACCOUNT
If you're having trouble logging in to your account, here are some steps to follow:
Check your credentials: Make sure you are using the email address and password associated with your Serge Blanco account.
Forgotten Password: If you can't remember your password, click the "Forgot Password?" link on the login page. You will then be prompted to enter your email address, and an email with a link to create a new password will be sent to you. If you don't receive this email within a few minutes, check your "Spam" folder.
Contact Customer Service: If the problem persists, please do not hesitate to contact our Customer Service.
Provide them with specific details about the problem encountered, including screenshots of the error messages and the steps already taken to resolve it. You can contact them via the contact form available on our site
Check your credentials: Make sure you are using the email address and password associated with your Serge Blanco account.
Forgotten Password: If you can't remember your password, click the "Forgot Password?" link on the login page. You will then be prompted to enter your email address, and an email with a link to create a new password will be sent to you. If you don't receive this email within a few minutes, check your "Spam" folder.
Contact Customer Service: If the problem persists, please do not hesitate to contact our Customer Service.
Provide them with specific details about the problem encountered, including screenshots of the error messages and the steps already taken to resolve it. You can contact them via the contact form available on our site
HOW TO CHANGE MY ACCOUNT INFORMATION
It's very simple! Go to your customer account to update your contact details.
For any other changes to information, please contact our Customer Service via the contact form.
For any other changes to information, please contact our Customer Service via the contact form.
HOW TO SUBSCRIBE TO OUR NEWSLETTER?
It's very simple! You can subscribe to our newsletter in several ways:
- At the bottom of the page, in the footer of our site.
- When creating your account.
- When placing your order.
Take advantage of the latest news and exclusive offers from SERGE BLANCO!
- At the bottom of the page, in the footer of our site.
- When creating your account.
- When placing your order.
Take advantage of the latest news and exclusive offers from SERGE BLANCO!
HOW TO UNSUBSCRIBE FROM THE NEWSLETTER?
To unsubscribe from our newsletter, simply click on the unsubscribe link located at the bottom of any of the newsletters you have received from us.
This will take effect immediately, and you will no longer receive communications from us.
This will take effect immediately, and you will no longer receive communications from us.
ORDER & DELIVERY
HOW DO I TRACK MY ORDER?
You can indeed keep an eye on the progress of your order:
You can track the progress of your order in two ways:
- Via the shipping email: In the shipping confirmation email, you will find a tracking number that will allow you to track your package.
- In your customer account: Go to the “Order History” section of your account to view the status of your order.
We are committed to meeting delivery times, but during busy periods (sales, private sales), these times may sometimes be extended. Similarly, exceptional circumstances such as difficult weather conditions or updates to our systems may temporarily affect delivery times or change the order deadline.
Note: SERGE BLANCO cannot be held responsible for lost or stolen packages in the event of specific delivery instructions given to the carrier.
You can track the progress of your order in two ways:
- Via the shipping email: In the shipping confirmation email, you will find a tracking number that will allow you to track your package.
- In your customer account: Go to the “Order History” section of your account to view the status of your order.
We are committed to meeting delivery times, but during busy periods (sales, private sales), these times may sometimes be extended. Similarly, exceptional circumstances such as difficult weather conditions or updates to our systems may temporarily affect delivery times or change the order deadline.
Note: SERGE BLANCO cannot be held responsible for lost or stolen packages in the event of specific delivery instructions given to the carrier.
MY ORDER IS MISSING AN ITEM
To better serve you, your order may have been shipped in several separate packages.
Indeed, some items may be sent from our warehouse, while others come directly from our stores. All tracking information is available in your customer account.
If you need further clarification about your order, please do not hesitate to contact our Customer Service.
Indeed, some items may be sent from our warehouse, while others come directly from our stores. All tracking information is available in your customer account.
If you need further clarification about your order, please do not hesitate to contact our Customer Service.
CAN I CANCEL MY ORDER?
Once your order has been validated and payment has been made, it is unfortunately no longer possible to cancel it. Our shipping teams process orders immediately to ensure fast shipping, making any changes impossible after payment.
We understand that this can be frustrating, but this responsiveness aims to satisfy our customers by delivering as quickly as possible.
If your order does not suit you, you can of course return it to us.
We understand that this can be frustrating, but this responsiveness aims to satisfy our customers by delivering as quickly as possible.
If your order does not suit you, you can of course return it to us.
I RECEIVED THE WRONG ITEM
If you have received an incorrect item, we promise to rectify the problem quickly. Please contact us as soon as possible via our contact form providing the following information:
- Your order number
- The name, reference, or description of the item received in error
- The reference of the item you should have received
Our Customer Service will respond to you as soon as possible to assist you.
- Your order number
- The name, reference, or description of the item received in error
- The reference of the item you should have received
Our Customer Service will respond to you as soon as possible to assist you.
I WANT TO CHANGE MY DELIVERY ADDRESS
If you wish to change the delivery address, contact our After-Sales Service (SAV) immediately, ideally within one hour of your order, so that the change can be taken into account.
If your order has already been shipped, we will unfortunately no longer be able to change the address. However, you can go to the Chronopost website with your tracking number (starting with XU or XF and sent by email) to adjust your details directly.
If your order has already been shipped, we will unfortunately no longer be able to change the address. However, you can go to the Chronopost website with your tracking number (starting with XU or XF and sent by email) to adjust your details directly.
DELIVERY OPTIONS
In Metropolitan France
Standard home delivery: 2 to 4 working days FREE from 120€ of purchase
In Europe and abroad
Standard Home Delivery: 3 to 5 working days via DHL
Standard home delivery: 2 to 4 working days FREE from 120€ of purchase
In Europe and abroad
Standard Home Delivery: 3 to 5 working days via DHL
HOW TO MAKE A RETURN?
To return an item, log in to your account on our site.
Once in your customer area, select the “Returns” option. Then follow the steps indicated in the return request section to complete the procedure.
This will allow you to easily manage the return of your order.
Once in your customer area, select the “Returns” option. Then follow the steps indicated in the return request section to complete the procedure.
This will allow you to easily manage the return of your order.
HOW TO TRACK MY RETURN
You can track your return package on Chronopost: https://www.chronopost.fr/fr/suivi-colis
Thanks to the number starting with XU or XF on your proof of deposit that you should have kept when you deposited your package at the post office. Note that it is preferable to keep this proof of deposit for at least one month.
You will be kept informed at each stage of your return by email.
Thanks to the number starting with XU or XF on your proof of deposit that you should have kept when you deposited your package at the post office. Note that it is preferable to keep this proof of deposit for at least one month.
You will be kept informed at each stage of your return by email.
PRICE CHANGE ON THE SITE
We are very responsive in adjusting our prices based on fashion trends, inventory and our business operations.
Due to promotions or sales, our prices may also change.
The price difference for orders placed before promotions or sales cannot be refunded.
Due to promotions or sales, our prices may also change.
The price difference for orders placed before promotions or sales cannot be refunded.
MY WISHLIST
Your Wishlist is the perfect place to save your favorite items before adding them to your cart. You can also share your wishlist with your loved ones, so you can get exactly what you want!
To add a product to your Wishlist, simply click on the heart icon next to the item. All your saved products will then be accessible in your “My Account” area.
To add a product to your Wishlist, simply click on the heart icon next to the item. All your saved products will then be accessible in your “My Account” area.
PAYMENT
WHAT ARE THE PAYMENT METHODS?
On our e-shop, you can pay for your purchases using the following methods:
Visa / MasterCard
American Express
PayPal
Alma (payment in several installments)
These options give you flexibility and security when making your purchase.
Visa / MasterCard
American Express
PayPal
Alma (payment in several installments)
These options give you flexibility and security when making your purchase.
MY PAYMENT WAS DECLINED
Follow these few tips below:
Make sure the information provided is correct, for example, the expiration date, or the billing address which must be the same as on your bank statement.
Make sure you enter your cryptogram correctly. This is the three-digit number on the back of your bank card.
Also make sure that the phone number your bank has on file is up to date.
Your card issuer may have declined the payment. Check with your bank or PayPal.
If you have followed all the steps above, try using another payment method or do not hesitate to contact us
Make sure the information provided is correct, for example, the expiration date, or the billing address which must be the same as on your bank statement.
Make sure you enter your cryptogram correctly. This is the three-digit number on the back of your bank card.
Also make sure that the phone number your bank has on file is up to date.
Your card issuer may have declined the payment. Check with your bank or PayPal.
If you have followed all the steps above, try using another payment method or do not hesitate to contact us
PAY MY ORDER WITH A GIFT CARD
It is possible to pay for your order, in full or in part, with your gift card. To do this, simply enter your gift card number in the dedicated space in your shopping cart at the time of payment.
PROMOS & GIFT CARD
PROMOTION CODES
To apply a discount code to your order:
- Go to the “Shopping Cart” page.
- On the right, in the "Discount Codes" field, paste your code exactly as it was given to you (without spaces).
- Click on the “Validate” button.
Before finalizing your purchase, make sure that the discount has been applied by checking the total amount of your order. If you encounter an error message when using your promo code, do not hesitate to contact our Customer Service for assistance.
- Go to the “Shopping Cart” page.
- On the right, in the "Discount Codes" field, paste your code exactly as it was given to you (without spaces).
- Click on the “Validate” button.
Before finalizing your purchase, make sure that the discount has been applied by checking the total amount of your order. If you encounter an error message when using your promo code, do not hesitate to contact our Customer Service for assistance.
MY PROMOTIONAL CODE DOESN'T WORK
Make sure you are logged into your Serge Blanco customer account and have entered the promotional code exactly as it was provided to you, in the space provided (see the "Promotional Codes" section for more details).
If the problem persists, please do not hesitate to contact our Customer Service via the contact form for assistance.
If the problem persists, please do not hesitate to contact our Customer Service via the contact form for assistance.
THE GIFT CARD
You can purchase a gift card on our website (link in the footer).
Our e-gift cards are sent by email in seconds, the ideal and original last-minute gift! Accompany your e-gift card with a personal message, choose the amount to offer and send the perfect gift.
Store gift cards are also available in all our stores.
- A minimum amount of 50 euros
- Valid for 1 year from its activation
- Can be used once or several times only on sergeblanco.com
- To send by email or to print as a gift
If an order paid for with a gift card is refunded following a return, the refund will be made to the gift card.
Our e-gift cards are sent by email in seconds, the ideal and original last-minute gift! Accompany your e-gift card with a personal message, choose the amount to offer and send the perfect gift.
Store gift cards are also available in all our stores.
- A minimum amount of 50 euros
- Valid for 1 year from its activation
- Can be used once or several times only on sergeblanco.com
- To send by email or to print as a gift
If an order paid for with a gift card is refunded following a return, the refund will be made to the gift card.