Frequently Asked Questions
My account
HOW TO CREATE A SERGE BLANCO ACCOUNT?
To get started, click on "My Account" at the top right of the home page.
Then simply enter a few details, such as your full name, a login email address, and your phone number. This information mainly allows us to ensure the smooth management and delivery of your orders.
You can also opt for quick login using your Facebook, Google, or Apple account.
Then simply enter a few details, such as your full name, a login email address, and your phone number. This information mainly allows us to ensure the smooth management and delivery of your orders.
You can also opt for quick login using your Facebook, Google, or Apple account.
I CANNOT LOG IN TO MY SERGE BLANCO ACCOUNT
If you are having trouble logging into your account, here are a few steps to follow:
Check your login details: Make sure you are using the email address and password associated with your Serge Blanco account.
Forgotten password: If you cannot remember your password, click on the "Forgotten your password?" link on the login page. You will then be asked to enter your email address, and a message containing a link to create a new password will be sent to you. If you do not receive this email within a few minutes, check your "Junk Mail" folder.
Contact Customer Service: If the problem persists, please contact our Customer Service team.
Provide them with specific details about the problem you are experiencing, including screenshots of any error messages and the steps you have already taken to resolve it. You can contact them using the contact form available on our website.
Check your login details: Make sure you are using the email address and password associated with your Serge Blanco account.
Forgotten password: If you cannot remember your password, click on the "Forgotten your password?" link on the login page. You will then be asked to enter your email address, and a message containing a link to create a new password will be sent to you. If you do not receive this email within a few minutes, check your "Junk Mail" folder.
Contact Customer Service: If the problem persists, please contact our Customer Service team.
Provide them with specific details about the problem you are experiencing, including screenshots of any error messages and the steps you have already taken to resolve it. You can contact them using the contact form available on our website.
HOW TO CHANGE MY ACCOUNT INFORMATION
It's very simple! Go to your customer account to update your contact details.
For any other changes to your information, contact our Customer Service via the contact form.
For any other changes to your information, contact our Customer Service via the contact form.
HOW TO SUBSCRIBE TO OUR NEWSLETTER?
It's very simple! You can subscribe to our newsletter in several ways:
- At the bottom of the page, in the footer of our website.
- When creating your account.
- When placing your order.
Take advantage of the latest news and exclusive offers from SERGE BLANCO!
- At the bottom of the page, in the footer of our website.
- When creating your account.
- When placing your order.
Take advantage of the latest news and exclusive offers from SERGE BLANCO!
HOW TO UNSUBSCRIBE FROM THE NEWSLETTER?
To unsubscribe from our newsletter, simply click on the unsubscribe link at the bottom of any newsletter you have received from us.
This will take effect immediately, and you will no longer receive our communications.
This will take effect immediately, and you will no longer receive our communications.
ORDER & DELIVERY
HOW CAN I TRACK MY ORDER?
You can keep track of your order's progress:
There are two ways to track your order:
- Via the shipping email: In the shipping confirmation email, you will find a tracking number that will allow you to track your package.
- In your customer account: Go to the "Order History" section of your account to check the status of your order.
We are committed to meeting delivery deadlines, but during busy periods (sales, private sales), these deadlines may sometimes be extended. Similarly, exceptional circumstances such as difficult weather conditions or updates to our systems may temporarily affect delivery times or change the order deadline.
Note: SERGE BLANCO cannot be held responsible for lost or stolen packages in the event of specific delivery instructions given to the carrier.
There are two ways to track your order:
- Via the shipping email: In the shipping confirmation email, you will find a tracking number that will allow you to track your package.
- In your customer account: Go to the "Order History" section of your account to check the status of your order.
We are committed to meeting delivery deadlines, but during busy periods (sales, private sales), these deadlines may sometimes be extended. Similarly, exceptional circumstances such as difficult weather conditions or updates to our systems may temporarily affect delivery times or change the order deadline.
Note: SERGE BLANCO cannot be held responsible for lost or stolen packages in the event of specific delivery instructions given to the carrier.
ONE ITEM IS MISSING FROM MY ORDER
To better serve you, your order may have been shipped in several separate packages.
Some items may be shipped from our warehouse, while others come directly from our stores. All tracking information is available in your customer account.
If you need further information about your order, please do not hesitate to contact our Customer Service.
Some items may be shipped from our warehouse, while others come directly from our stores. All tracking information is available in your customer account.
If you need further information about your order, please do not hesitate to contact our Customer Service.
CAN I CANCEL MY ORDER?
Once your order has been confirmed and payment has been made, unfortunately it is no longer possible to cancel it. Our shipping teams process orders immediately to ensure fast delivery, which makes it impossible to make any changes after payment.
We understand that this can be frustrating, but this responsiveness is aimed at satisfying our customers by delivering as quickly as possible.
If you are not satisfied with your order, you can of course return it to us.
We understand that this can be frustrating, but this responsiveness is aimed at satisfying our customers by delivering as quickly as possible.
If you are not satisfied with your order, you can of course return it to us.
I RECEIVED THE WRONG ITEM
If you have received an incorrect item, we are committed to rectifying the problem quickly. Please contact us as soon as possible via our contact form, providing the following information:
- Your order number
- The name, reference, or description of the item received in error
- The reference of the item you should have received
Our Customer Service team will respond as soon as possible to assist you.
- Your order number
- The name, reference, or description of the item received in error
- The reference of the item you should have received
Our Customer Service team will respond as soon as possible to assist you.
I would like to change my delivery address.
If you wish to change the delivery address, please contact our After-Sales Service immediately, ideally within one hour of placing your order, so that the change can be taken into account.
If your order has already been shipped, we will unfortunately not be able to change the address. However, you can visit the Chronopost website with your tracking number (beginning with XU or XF and sent by email) to adjust your details directly.
If your order has already been shipped, we will unfortunately not be able to change the address. However, you can visit the Chronopost website with your tracking number (beginning with XU or XF and sent by email) to adjust your details directly.
DELIVERY OPTIONS
In mainland France
Standard home delivery: 2 to 4 business days FREE for purchases over €120
In Europe and abroad
Standard home delivery: 3 to 5 business days via DHL
Standard home delivery: 2 to 4 business days FREE for purchases over €120
In Europe and abroad
Standard home delivery: 3 to 5 business days via DHL
HOW TO MAKE A RETURN?
To return an item, log in to your account on our website.
Once you are in your customer account, select the "Returns" option. Then follow the steps indicated in the return request section to complete the process.
This will allow you to easily manage the return of your order.
Once you are in your customer account, select the "Returns" option. Then follow the steps indicated in the return request section to complete the process.
This will allow you to easily manage the return of your order.
HOW TO TRACK MY RETURN
You can track your return package on Chronopost: https://www.chronopost.fr/fr/suivi-colis
Using the number beginning with XU or XF on your proof of deposit, which you should have kept when you dropped off your package at the post office. Please note that it is best to keep this proof of deposit for at least one month.
You will be kept informed of each stage of your return by email.
Using the number beginning with XU or XF on your proof of deposit, which you should have kept when you dropped off your package at the post office. Please note that it is best to keep this proof of deposit for at least one month.
You will be kept informed of each stage of your return by email.
PRICE CHANGES ON THE WEBSITE
We are very responsive when it comes to adjusting our prices based on fashion trends, inventory, and our business operations.
Due to promotions or sales, our prices may also change.
The price difference for orders placed before promotions or sales cannot be refunded.
Due to promotions or sales, our prices may also change.
The price difference for orders placed before promotions or sales cannot be refunded.
MY WISHLIST
Your Wishlist is the perfect place to save your favorite items before adding them to your cart. You can also share your Wishlist with your loved ones, so you get exactly what you want!
To add a product to your Wishlist, simply click on the heart icon next to the item. All your saved products will then be accessible in your "My Account" area.
To add a product to your Wishlist, simply click on the heart icon next to the item. All your saved products will then be accessible in your "My Account" area.
PAYMENT
WHAT ARE THE PAYMENT METHODS?
On our e-shop, you can pay for your purchases using the following methods:
Visa/MasterCard
American Express
PayPal
Alma (payment in installments)
These options offer you flexibility and security when making your purchase.
Visa/MasterCard
American Express
PayPal
Alma (payment in installments)
These options offer you flexibility and security when making your purchase.
MY PAYMENT WAS DECLINED
Follow these tips below:
Make sure the information you provide is correct, for example, the expiration date or billing address, which must be the same as on your bank statement.
Make sure you enter your security code correctly. This is the three-digit number on the back of your credit card.
Also make sure that the phone number your bank has on file is up to date.
Your card issuer may have declined the payment. Check with your bank or PayPal.
If you have followed all of the above steps, try using another payment method or feel free to contact us.
Make sure the information you provide is correct, for example, the expiration date or billing address, which must be the same as on your bank statement.
Make sure you enter your security code correctly. This is the three-digit number on the back of your credit card.
Also make sure that the phone number your bank has on file is up to date.
Your card issuer may have declined the payment. Check with your bank or PayPal.
If you have followed all of the above steps, try using another payment method or feel free to contact us.
PAY FOR MY ORDER WITH A GIFT CARD
You can pay for your order, in full or in part, with your gift card. To do so, simply enter your gift card number in the space provided in your shopping cart at checkout.
PROMOTIONS & GIFT CARDS
PROMOTIONAL CODES
To apply a discount code to your order:
- Go to the "Shopping Cart" page.
- On the right, in the "Discount Codes" field, paste your code exactly as it was given to you (without spaces).
- Click on the "Validate" button.
Before finalizing your purchase, make sure that the discount has been applied by checking the total amount of your order. If you encounter an error message when using your promo code, please contact our Customer Service for assistance.
- Go to the "Shopping Cart" page.
- On the right, in the "Discount Codes" field, paste your code exactly as it was given to you (without spaces).
- Click on the "Validate" button.
Before finalizing your purchase, make sure that the discount has been applied by checking the total amount of your order. If you encounter an error message when using your promo code, please contact our Customer Service for assistance.
MY PROMOTIONAL CODE IS NOT WORKING
Make sure you are logged into your Serge Blanco customer account and that you have entered the promotional code exactly as it was provided to you in the space provided (see the "Promotional Codes" section for more details).
If the problem persists, please contact our Customer Service department via the contact form for assistance.
If the problem persists, please contact our Customer Service department via the contact form for assistance.
THE GIFT CARD
You can purchase a gift card on our website (link at the bottom of the page).
Our e-gift cards are sent by email in seconds, making them the ideal, original last-minute gift! Add a personal message to your e-gift card, choose the amount you want to give, and send the perfect gift.
Store gift cards are also available in all our stores.
- Minimum amount of €50
- Valid for 1 year from activation
- Can be used once or several times, only on sergeblanco.com
- Can be sent by email or printed out to give as a gift
If an order paid for with a gift card is refunded following a return, the refund will be made to the gift card.
Our e-gift cards are sent by email in seconds, making them the ideal, original last-minute gift! Add a personal message to your e-gift card, choose the amount you want to give, and send the perfect gift.
Store gift cards are also available in all our stores.
- Minimum amount of €50
- Valid for 1 year from activation
- Can be used once or several times, only on sergeblanco.com
- Can be sent by email or printed out to give as a gift
If an order paid for with a gift card is refunded following a return, the refund will be made to the gift card.