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[message]Socloz FAQ
SOCLOZ FAQ
Status of requests
Prepare an order
Refusing an order
Allocation rules
Status of requests
What statuses exist?
A request can have several statuses:
- On hold
The order is awaiting preparation in stores or the warehouse.
- Accepted
The order has been accepted by a store or warehouse. It is awaiting shipment.
If the order was present in several stores, the status of the order will change to "Interrupted" on the other stores.
- Interrupted
The order was assigned to several storage points and was prepared by one of them.
It will be "Accepted" at the storage point that actually prepared the order and interrupted at all other storage points consulted.
- Prepared
The order is prepared and awaiting shipment. It can be found in the "To be delivered to the carrier" tab.
- Shipped
The order has been shipped, it is in the "Delivered to the carrier" tab.
- Refused
The order was refused for X or Y reason.
- Delivered
The order is delivered to the customer.
- On hold
The order is awaiting preparation in stores or the warehouse.
- Accepted
The order has been accepted by a store or warehouse. It is awaiting shipment.
If the order was present in several stores, the status of the order will change to "Interrupted" on the other stores.
- Interrupted
The order was assigned to several storage points and was prepared by one of them.
It will be "Accepted" at the storage point that actually prepared the order and interrupted at all other storage points consulted.
- Prepared
The order is prepared and awaiting shipment. It can be found in the "To be delivered to the carrier" tab.
- Shipped
The order has been shipped, it is in the "Delivered to the carrier" tab.
- Refused
The order was refused for X or Y reason.
- Delivered
The order is delivered to the customer.
Prepare an order
Where is the order to be prepared?
The order to be prepared can be found in the “To be processed” tab of your Socloz store area.
How to prepare an order
When you have an order in the "To be processed" tab, you just need to lock the order by clicking on "Lock". You then have about thirty minutes to go and get the item in reserve and make sure that it corresponds to the order.
If so, you can then indicate the quantity you are about to prepare, click on "Download all documents". You can print the 3 documents. The shipping label to stick on the package, the Delivery Note to slip into the package and keep the Invoice to keep track of your shipments.
All that remains is to validate the order. It will then go to the "To be delivered to the carrier" tab.
If so, you can then indicate the quantity you are about to prepare, click on "Download all documents". You can print the 3 documents. The shipping label to stick on the package, the Delivery Note to slip into the package and keep the Invoice to keep track of your shipments.
All that remains is to validate the order. It will then go to the "To be delivered to the carrier" tab.
Refusing an order
If you are ever assigned an order and do not want to process it, you can decline the order and select the reason for decline.
Refusing an order
What are the reasons for refusal?
You can refuse an order for different reasons. Here are the ones in place:
- No stock
- Item in the window
- Item set aside
- Technical problem during validation
- Defective product
- No stock
- Item in the window
- Item set aside
- Technical problem during validation
- Defective product
No stock
The case of an order allocation even if you do not have the stock is possible although marginal.
If you select this pattern, no more requests will be made on this reference + size until the next stock update.
If you select this pattern, no more requests will be made on this reference + size until the next stock update.
Article set aside
The item can be set aside for a customer. The eshop still sees the item.
By selecting this reason for refusal, Socloz will be able to continue to push requests for the Ref + size in question to the store.
By selecting this reason for refusal, Socloz will be able to continue to push requests for the Ref + size in question to the store.
Product in display case
The item can be on display. The eshop still sees the item.
By selecting this reason for refusal, Socloz will be able to continue to push requests for the Ref + size in question to the store.
By selecting this reason for refusal, Socloz will be able to continue to push requests for the Ref + size in question to the store.
Technical problem during validation
You may encounter a technical problem during the preparation
By selecting this reason for refusal, Socloz will be able to continue to push requests.
Notify your usual contact by email.
By selecting this reason for refusal, Socloz will be able to continue to push requests.
Notify your usual contact by email.
Defective item
The item may be defective. The eshop sees the part anyway.
By selecting this reason for refusal, Socloz will be able to continue to push requests on the Ref + size in question to the store as long as you have not processed the RF to be made in your checkout tool.
The RF will take the part out of stock and will not allow the eshop to push back orders on this Ref + size if it was the last part available.
By selecting this reason for refusal, Socloz will be able to continue to push requests on the Ref + size in question to the store as long as you have not processed the RF to be made in your checkout tool.
The RF will take the part out of stock and will not allow the eshop to push back orders on this Ref + size if it was the last part available.
Allocation rules